Big Ashtray

Unique Smoking Accessories

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Home » About Big Ashtray » FAQ

FAQ

Payment Options: Big Ashtray accepts all major credit cards via SSL secured online payment processing. We also offer PayPal payment processing and financing. Payment selection is available during checkout.  Your information is never shared and always secure.

Delivery
In stock orders are shipped within two business days. Back-ordered items are generally shipped within 14 days. Gift address shipping is available. Expedited shipping (overnight) is available upon request. FOB: Colorado Springs, Colorado, USA. For more information Big Ashtray Shipping Info.

Satisfaction Guaranteed
Big Ashtray offers new and vintage smoking accessories.  All items are guaranteed to be as described and in working condition. In the event you are not satisfied, please contact customer service for return authorization. Refunds processed within 24 hours of receiving returned item.

Returns
Items must be returned within two weeks and in the same condition received.  Buyer pays return shipment cost.
Damaged Items: Damaged item claims will be handled according to United States Postal Service insured parcel guidelines.

Copyright
All content such as but not limited to images, 360 video, descriptions, logos and digital downloads are owned by the Big Ashtray and are protected by international copyright laws. Copyright: Big Ashtray 2009 – 2022

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